Our returns policy is 30 days. If these 30 days have passed since receiving your order, we cannot accept your return or offer you a refund.
If you wish to return any goods to us, please follow the instructions below, depending on how you placed your order:
1. If you created an account:
Please submit a returns request on our returns portal where you will need to log into your account, then select the order/s you wish to return.
2. If you checked out as a guest:
Please submit your returns request on our guest returns portal where you will need to enter your order details, then select the item/s you wish to return.
Your return request will be reviewed within 24-48 hours Monday-Friday, except Bank Holidays, once this is authorised you will receive an email with return instructions on how to return the goods to us, within 7 days of approval.
To be eligible for a return, your item must be unused and in the original condition as when you received it. The item must also be in its original packaging.
Any item not in its original condition, damaged or missing parts for reasons not due to our error, may only be granted a partial refund.
You must also include the returns form inside the parcel.
Please package your return safely to prevent damage and use an appropriate delivery service. We recommend using a tracked and signed for delivery service to return your items to us.
The cost of the return is your responsibility as a customer, and your refund will not include any delivery charges. An exception is when we send the wrong or defective product.
We cannot process any returns and refunds until the goods have been received at our address, returns can take up 14 days to be processed.
For more information, please view our full terms and conditions.
You can send your items to:
Hiatt Hardware UK Ltd - Returns Department
Moorsom Street
Birmingham
United Kingdom
B6 4NT