We’re an eCommerce retailer so you can only buy our products online. We don’t have physical shops, a public showroom or trade counter. We do not accept in-person product returns. We can only accept returns that are sent to us by carrier, in accordance with our returns policy.
If you’re not 100% sure about a product, bear in mind we have a no quibble 30-day return policy. So if a purchased product isn’t quite what you need, you can easily return it for a refund (strictly within 30 days). Find out more about how to return a product.
Remember, if you need assistance with a purchase or a return our customer support team can help. You can call, email, fill in the contact form or live chat on the website.
Email: websales@hiatt-hardware.com
Tel: 0800 0590 950 (Monday – Friday)