Unfortunately, we do not offer collection directly from our HQ. We are an online retailer and as such do not have a showroom or trade counter at our order fulfilment centre. You need to place an order using the website for delivery to your address or via our Click & Collect service, even if you are local to us.
Are you having difficulty placing an order? If so please ensure you have a stable internet connection, that you have completed checkout correctly and that your payment method is valid. It’s also worth trying to place your order using the website in an alternative browser – Firefox, Edge, Opera etc.
If you have checked these and you’re still experiencing a problem, contact our customer support team who will be happy to help. You can call, email, fill in the contact form or live chat on the website.
Email: websales@hiatt-hardware.com
Tel: 0800 0590 950 (Monday – Friday)