General

Refunds

• I haven't received my refund. What do I do?
• How long will my refund take?
• How will I receive my refund?

Returns & Exchanges

• One of my items is faulty. What do I do?
• Can I exchange my order?
• How do I return my order?
• What is your returns policy?

Payments

• I have a problem paying
• How do I use a discount code?
• Do you accept PayPal?
• What payment methods can I use?

Product Queries

• I can’t find a product on your website
• The item I want is not in stock

Order Queries

• Can I place my order over the phone?
• My order is missing an item
• I haven't received my order confirmation. What do I do?
• Can you send me a free sample?
• Can I cancel or amend my order?

Delivery

• When will I receive my order over a public holiday?
• What if I miss my delivery?
• Can I collect my order from you?
• I have a problem with my delivery. What can I do?
• How do I track my order?
• What does the delivery cost?

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About Hiatt Hardware

• What are your opening hours?
• How do I contact you?
• Do you have a store?
• How long have you been trading?
• Where are you based?
• Can anyone order from your website?